Question 1

Do I have to book a trial lesson?

Accepted Answer

Yes, the trial lesson is mandatory for all services. In order to get a customized learning plan, you need to consult with an Xpert first.

Question 2

Do I need to purchase a book for the course?

Accepted Answer

Purchasing a grammar book is not required and will only be used as supplementary material if necessary.

Question 3

Can the teacher accomdate any additional requests outside the scope of my customized learning plan?

Accepted Answer

Any further requests pertaining to proofreading or editing documents, emails, resumes, websites, and contracts can be accommodated to your needs at an added cost.   Prices will vary based on the length of the document.

Question 4

May I cancel or reschedule my lesson?

Accepted Answer

In order to get a full refund, you must cancel or reschedule 12 hours before your scheduled lesson.

Question 5

Will I receive a weekly assessment of my progress?

Accepted Answer

Lessons do not include standardized weekly summative assessment; however, students do receive a monthly progress report.

Question 6

If I don't like my teacher, do I have an option to change?"

Accepted Answer

Here at Xpertly, your comfortability is imperative. If you don't like your teacher, we may arrange for another teacher.    Contact support for further information.    xpertlybusiness@gmail.com

Question 7

What will my customized plan contain?

Accepted Answer

Lessons will provide revision of homework, pronunciation techniques, feedback, extension of vocabulary, emphasis on grammatical structure, speaking, and comprehension within the sector. Of course, a monthly progress report.

Question 8

What type of payment do you accept?

Accepted Answer

We use Paypal for all our transactions.

Question 9

Do I need Zoom for English lessons?

Accepted Answer

Yes, Zoom is required for all lessons.  However, Skype is also a suitable platform to connect.

Question 10

What exams preparation do you offer?

Accepted Answer

Currently, we are equipped for the following:   First Certificate  TOEFL TOEIC IELTS SAT

Question 11

How long are the English online lessons?

Accepted Answer

Pre-A1-30 minutes  Beginner- 55 minutes  Intermediate- 55 minutes  Advanced- 55 minutes  Accent Improvement- 55 minutes  Exam Preparation- 55 minutes

Question 12

What is the three-strike rule?

Accepted Answer

The three-strike rule is for all students. If the student cancels or reschedules a lesson within the 12-hour time frame of the scheduled lesson, the student will receive a strike. If on the fourth time, this occurs, unfortunately, the student will lose their lesson.

Question 13

Are lessons recorded?

Accepted Answer

As technology advances, so do our policies and regulations. Xpertly's administration will record Zoom sessions and that occasionally, these recordings will be evaluated to ensure your safety and that the Xpertly's teachers are abiding by the standard.

September 2019

December 2019