Last Updated: August 2020
What Type of Information is Collected?
Personally, Identifiable Information: We collect Personally Identifiable Information (as defined below) only when you provide such information directly to us in connection with the Service. We ask for Personally Identifiable Information when you register for a user account with the Service or correspond with us (in which case we will also retain our responses). We may also retain any messages you send through the Service and collect the information you provide in User Content you post to the Service. We may receive Personally Identifiable Information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, through Facebook Connect, etc., that third party may pass certain information about your use of its service to Xpertly. If you reside or are located in the EEA, it can also include your IP address or device identifier. This information could include any information that you have permitted the third party to share with us and any information you have made public connected with that service. If necessary, you should always review and adjust your privacy settings on third-party websites and services before linking or connecting them to our websites or Service. "Personally, Identifiable Information" means any information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, and email address, phone number, or other contact information. By using paid aspects of the Service, you may be required to share billing and payment information with our third-party payment processor. You expressly agree to the use of your billing and payment information by any such third-party payment processor.
Non-Personally Identifiable Information:
We also collect and use information about your interactions with the Service in a manner and format that does not identify you as an individual ("Non-Personally Identifiable Information"). We may collect, use, and disclose the following types of Non-Personally Identifiable Information:
Analytics information: We use third-party analytics tools to measure traffic and usage trends for the Service. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, your browser's width and height, and other information to improve the Service. We may collect and use this analytics information together with your Personally Identifiable Information to build a broader profile of our individual users to serve you better.
How Is Such Information Used?
Personally, Identifiable Information: We may use the Personally Identifiable Information we collect or receive to communicate directly with you. We will occasionally email you updates about technology, announce new features, remind you of events, or inform you about other important news. You always have the option to unsubscribe to these messages. We also use your Personally Identifiable Information to send you Service-related emails (e.g., account verification, changes/updates to features of the Service, technical and security notices). You may not opt-out of Service-related e-mails.
Non-Personally Identifiable Information:
Is The Information Shared or Disclosed?
Personally Identifiable Information: We will not rent or sell your Personally Identifiable Information to third parties outside Xpertly and its controlled subsidiaries and affiliates without your consent, except as noted below:
Whom you may choose to share your Personally Identifiable Information with Any Personal Identifiable Information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information. We may use a third-party service provider to manage payment processing. By using paid aspects of the Service, you agree to share your billing and other payment information with any such third-party payment processor to process your payments.
What happens to your Personally Identifiable Information in the event of a change of control: We may buy or sell/divest the company or any combination of its products, services, assets, and/or businesses. Personally, Identifiable Information such as customer names and email addresses, User Content, and other User information (and Non-Personally Identifiable Information) related to the Service will likely be among the items transferred in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolution, or similar transactions or proceedings.
The company does not knowingly collect or solicit Personally Identifiable Information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Service and its content are not directed at children under the age of 13. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. If we learn that we have collected personal information from a child under age 13 without verifying parental consent, we will delete that information as quickly as possible.
If you believe that we might have any information from or about a child under 13, please contact us at email@example.com.
Xpertly's administration will record Zoom sessions and that occasionally, these recordings will be evaluated to ensure your safety and that Xpertly's teachers are abiding by the standard.
Three Strike Rule for Students
The Three-Strike rule has been implemented for all students. If the student cancels or reschedules a lesson within the scheduled lesson's 12-hour time frame, the student will receive a strike. If, on the fourth time, this occurs, unfortunately, the student will lose their lesson.
All online lessons for proficiency levels of beginner, intermediate, advanced, accent improvement, and exam preparation are all 55 minutes. For our teachers to be effective, they need a five-minute transition break between lessons.
EU Data Subjects Scope
This section applies if you are an EU data subject (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein, Norway, and, where applicable, Switzerland).
Subject to applicable law, you have the following rights concerning your Personal Data:
Right of access: If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details. If you require additional copies of the data, we may need to charge a reasonable fee.
Right to rectification:
If your Personal Data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your Personal Data with others, we would tell them about the correction where possible. If you ask us, and where possible, and lawful to do so, we will also tell you with whom we shared your Personal Data to contact them directly.
Right to erasure: You may ask us to delete or remove your Personal Data, such as where you withdraw your consent. If we shared your data with others, we would tell them about the erasure where possible. If you ask us, and where possible, and lawful to do so, we will also tell you with whom we shared your Personal Data to contact them directly.
Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the data's accuracy or object to us processing it. We will tell you before we lift any restrictions on processing. If we shared your Personal Data with others, we would tell them about the restriction where possible. If you ask us, and where possible, and lawful to do so, we will also tell you with whom we shared your Personal Data to contact them directly.
Right to data portability: Effective August 2020, you have the right to obtain your Personal Data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will give you your Personal Data in a structured, commonly used, and machine-readable format. You may reuse it elsewhere.
Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so if we are processing your Personal Data for direct marketing and otherwise. However, if we rely on a legitimate interest to process your Personal Data, and we demonstrate compelling legitimate grounds for the processing, we may continue.
Rights concerning automated decision-making and profiling: You have the right to be free from decisions based solely on automated processing of your Personal Data, including profiling, that produce a significant legal effect on you, unless such profiling in necessary for entering into or the performance of, a contract between you and us or you provide your explicit consent.
Right to withdraw consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect your data processing before we received notice that you wished to unsubscribe.
Right to complain about the data protection authority: If you are concerned about our privacy practices, including how we handled your Personal Data, you can report it to the data protection authority that is authorized to hear those concerns.
You may exercise your rights by contacting via firstname.lastname@example.org.